About this Professional Certificate

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In this 5-course certificate program, you’ll prepare for an entry-level job in IT support through an innovative curriculum developed by Google. 80% of Google IT Support Professional Certificate learners in the U.S. report a career impact within 6 months, such as finding a new job, getting a raise, or starting a new business. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all. Learn more. Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more. This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both. Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating ~5 hours a week, you can complete in 3-6 months. This program is ACE® certified—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
English
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
English

There are 5 Courses in this Professional Certificate

Course1

Course 1

Technical Support Fundamentals

4.8
stars
61,833 ratings
16,165 reviews
Course2

Course 2

The Bits and Bytes of Computer Networking

4.7
stars
23,186 ratings
5,434 reviews
Course3

Course 3

Operating Systems and You: Becoming a Power User

4.7
stars
13,257 ratings
2,549 reviews
Course4

Course 4

System Administration and IT Infrastructure Services

4.7
stars
11,021 ratings
2,095 reviews

Offered by

Placeholder

Google

Frequently Asked Questions

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